Our staff are carefully screened before being employed. All staff are security cleared by the Edmonton Police Service or the Royal Canadian Mounted Police. The majority of operators employed by Consolidated have multiple years of experience in the business of alarm monitoring.

Consolidated uses the very latest equipment to receive signals from customers alarm systems, allowing multiple formats, higher speed reporting and call display. Facilities exist for the monitoring of dedicated and wireless alarm systems as well as cellular systems. Consolidated also uses a professional Security Information Management System software program to monitor alarms.

All monitoring station staff receive several weeks of training before being allowed to handle alarms on their own. New operators are closely monitored for a period of 6 months and received on-going training for the next 2 to 3 years. Senior operators with more experience train new operations staff on use of various alarm systems, detection of and trouble shooting of network faults, improved utilization of computer resources and advanced False Alarm reduction techniques.

Daily reporting of false alarms, faults, mechanical problems and malfunctions to your alarm servicing company improves the reliability of your alarm system, and reduces and prevents costly false alarms.

Consolidated offers technical support to all alarm companies and their customers. Instead of waking a technician up at 2:00 in the morning, our dedicated resourceful staff can resolve most minor problems over the phone. Advanced technical support is available from management for alarm companies, including programming work sheets and transmission format information.

The monitoring station has been designed to Underwriters' Laboratories of Canada Standards and has been constructed to withstand virtually any form of disaster and/or attack. All electronic receiving equipment, computers and standby power supply equipment has a redundant back up unit. All technical equipment is supported and maintained by in house personnel 24 hours a day. As well, all vital information is backed up and stored many times each day.

Sophisticated computer software developed by one of the world's leading station automation software companies ensures that all alarm events are processed accurately and efficiently without delay. Voice recorders, call logging and computer data tracking systems enable performance to be monitored and improved.

Consolidated Monitoring uses the Internet to help keep costs low. Monitor substations transfer information via the Internet with multiple connections using cable, DSL, and/or dial-up. This limits long distance charges, helping you to remain competitive.

Consolidated Monitoring is 100% privately owned and operated. It has no business interests in other parts of the country or the world, allowing it to operate autonomously of "corporate head offices". This allows Consolidated to keep on top of changing technology, and the evolving needs of our clients.

Consolidated Monitoring is one of a handful of monitoring stations in Edmonton to have ULC listing. Consolidated is a member of the Canadian Alarm and Security Association. We are actively involved in developing and maintaining standards on both a local and national level for the alarm industry.